12 Things To Find Out From Your Builder Before Purchasing a House and Land Package | SmoothStart
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A high quality home builder will encourage homebuyers to ask plenty of question. To ensure you feel secure, informed and confident about your  builder and the house and land package you’re considering, we have compiled a list of questions you should look into before making the decision.


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Before we get to that though, you might want to Google some Australian builders and take a look at their website and social media pages. Pay close attention to online reviews, testimonials, case studies and how they deal with complaints.

Once you have done your research and found a trustworthy home builder you can contact them and ask them the following:

1. Are you fully licensed?

You can look up the current list of Registered Building Contractors on the Department of Commerce website.

2. What credentials do you have?

It also pays to find out if they are a member of any relevant associations to determine their position in the industry. Are they a part of the Housing Industry Association of Australia (HIA)? HIA is the national industry association for building professionals in Australia so it is important that your home builder is a part of it.

3. Do you have insurance?

It is paramount that your home builder is fully licensed, has all their certificates and is covered by insurance because in some cases if employers are not insured, you could be liable to pay the costs of any claim.

4. Can I see some of your past work?

This can most likely be found on their website but it can’t hurt to ask and see if they have worked on a home similar to the one you are hoping to construct.

5. Do you have any references?

Again, this should be under ‘case studies’ or ‘testimonials’ but you may find it helpful to talk to a former client to establish if the home builder suits your needs.

7. How much will it cost?

Ask about what could cause additional charges and always read the fine print as you want to know what is included and what is outside of scope to ensure there are no budget issues. A good home builder will be transparent about how much you will be paying off and will help you establish if you can afford it. SmoothStart has a home loan calculator to help you determine whether you are eligible for a home loan.

8. How long will it take before I can move in?

Having a timeline will help to prepare for the move into your new house. It might also be an idea to ask what some common hold ups are just to be aware of every scenario so there are no nasty surprises.

9. What’s included in the house and land package?

Always double check rather than making assumptions as this can lead to disappointment when you do get the keys, and always make it very clear to your homebuilder what is most important to you when it comes to your new home.

10. How large are is the company?

SmoothStart is a part of Residential Building WA, which is backed by the JWH Group. There is a sense of security that comes with selecting a large home builder with a strong reputation, proven track record and hundreds of helpful staff.

11. When is the cut off point where I can no longer make any changes to the house design?

Ideally it is best to know exactly what you want, discuss it with your homebuilder and plan everything well in advance. However if there is something important you have forgotten that you need incorporated into the design, it’s good to know when all the important dates are.

12. If I have questions, who do I contact during construction?

We feel this one is always important to know and that is if it is possible if the supervisor is available to meet me you on site occasionally (within reason).


Find out about SmoothStart’s house and land packages by phoning (08) 9202 9292 or emailing info@smoothstart.com.au